Critical Information Summary

[vc_row][vc_column][os_heading title=”Information About Our Services” title_style=”border-bottom” font_size_title=”20″][vc_column_text]ADSL, ADSL2+, Ethernet over Copper, Fibre and Microwave Services.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927327303{margin-top: 40px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”The Service” font_size_title=”16″][vc_column_text]Our broadband services offer fast speed internet access with a monthly included data allowance. As our services are intended for business use, no shaping or reduction of speed will occur when you reach your predetermined data allowance. If you continue using the service, it will operate at the same speed and you will pay excess data charges. Our engineers will discuss possible options with you to ensure the most appropriate service is commissioned using the most suitable access method. Included data is identified in your service agreement and can be renegotiated at any month in your contract. If you go over the data limit in any month, you can increase the data limit in your contract from that month or simply pay for the excess data in that month. By default, we will email you warnings when you reach 50%, 80% and 100% of your included data allowance. We also try to call when you reach 100%. You can change these warning limits or remove them if you wish.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927342436{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Bundling” font_size_title=”16″][vc_column_text]Our services are contracted individually. If we offer you a discount because of multiple services, it will be identified in your agreement and on your monthly invoice.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927348519{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Mandatory Components” font_size_title=”16″][vc_column_text]You will require a modem and/ or router for any of these services. Unless otherwise stated on your agreement, the monthly fee does not include the cost for or maintenance of a modem/router.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927359031{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Minimum Term” font_size_title=”16″][vc_column_text]The services are available with a minimum term of 12 months. Generally, longer terms reduce the installation cost for the service.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927359031{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Important Conditions” font_size_title=”16″][vc_column_text]Some services may not be available at your location and some services are built on demand. Please call us to find out what services we can offer at your location. All our services come with static IP addresses and you can request as many IP addresses as you can justify.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927359031{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][os_heading title=”Information About Pricing” title_style=”border-bottom” font_size_title=”20″][vc_row_inner css=”.vc_custom_1462927327303{margin-top: 40px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Minimum Monthly charge and Maximum monthly charge:” font_size_title=”16″][vc_column_text]The maximum monthly charge depends on whether you have chosen to consume additional data via our excess charges. The agreement document clearly identifies the minimum cost estimate for the agreement based on using the data included in the plan.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927342436{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Early Termination Charges” font_size_title=”16″][vc_column_text]If you cancel your service prior to the end of your contract term you will incur early termination charges. These are calculated by multiplying the number of outstanding contract months times the minimum monthly contract charge.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927348519{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Unit Pricing Information” font_size_title=”16″][vc_column_text]Each of our delivery methods and, in some cases, locations have individual prices for services and installation. Each service is quoted individually without requiring any commitment on your part.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927359031{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][os_heading title=”Other Information” title_style=”border-bottom” font_size_title=”20″][vc_row_inner css=”.vc_custom_1462927327303{margin-top: 40px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Usage Information” font_size_title=”16″][vc_column_text]You can monitor your usage by calling us on 1300 626 765.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927342436{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Enquires, feedback and complaints” font_size_title=”16″][vc_column_text]We are committed to providing you with excellent service. Please contact us by calling 1300 626 765 or by sending an email to if you have any questions, would like to give feedback or complain.
If you are unhappy with a service, please call us and we will work with you to resolve any issue.
If you are unhappy with how we have treated you, please ask to speak with our Managing Director.[/vc_column_text][vc_row_inner css=”.vc_custom_1462927348519{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][os_heading title=”Telecommunications Industry Ombudsman” font_size_title=”16″][vc_column_text]We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
You can contact the TIO as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
Online:[/vc_column_text][vc_row_inner css=”.vc_custom_1462927359031{margin-top: 50px !important;}”][vc_column_inner][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]